Refund Policy

1. Introduction

At Personal Wings, we are committed to providing high-quality educational content and ensuring your satisfaction. This Refund Policy outlines the circumstances under which refunds may be requested and the procedures for processing such requests.

By purchasing courses or services on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most courses on our platform. If you are not satisfied with your purchase, you may request a full refund within 30 days of your purchase date, provided you meet the eligibility criteria outlined below.

Eligibility Requirements:

• The refund request must be made within 30 days of purchase
• You have completed less than 30% of the course content
• You have not downloaded excessive course materials
• You have not violated our Terms and Conditions
• The course was not purchased during a promotional sale (unless otherwise stated)

3. How to Request a Refund

To request a refund, please follow these steps:

4. Non-Refundable Items and Services

The following purchases are not eligible for refunds under any circumstances:

• Courses or content accessed beyond 30% completion
• Courses purchased more than 30 days ago
• Live sessions, webinars, or workshops after they have occurred
• Certification fees and examination costs
• One-on-one coaching or mentoring sessions that have been conducted
• Promotional bundles or discounted packages (unless specified otherwise)
• Courses obtained through free coupons or vouchers
• Corporate or bulk licenses purchased for organizations

5. Partial Refunds

In certain exceptional circumstances, we may offer partial refunds at our discretion. These situations may include:

• Technical issues that significantly impacted course access
• Substantial content discrepancies from course descriptions
• Instructor unavailability for interactive course components
• Platform errors that affected your learning experience

Partial refund amounts will be determined on a case-by-case basis by our refund review team.

7. Refund Method and Timeline

All approved refunds will be processed using the following guidelines:

Refunds are issued to the original payment method used for the purchase. Please note that your financial institution may require additional processing time before the refund appears in your account.

7. Course Access After Refund

Once a refund is approved and processed:

• You will immediately lose access to the course content
• All course materials, including downloads, must be deleted
• Certificates of completion will be revoked if issued
• You will be unenrolled from the course automatically
• Any progress or notes within the course will be permanently removed

8. Refund Abuse Policy

Personal Wings reserves the right to refuse refund requests from users who demonstrate patterns of abuse, including but not limited to:

• Repeatedly purchasing and refunding courses
• Completing significant portions of courses before requesting refunds
• Downloading excessive course materials before refund requests
• Sharing course content with others before requesting refunds
• Making false or fraudulent refund claims

Users found to be abusing the refund policy may have their accounts suspended or permanently banned from the platform.

9. Exceptions and Special Circumstances

We understand that special circumstances may arise. In the following situations, please contact our support team to discuss your options:

• Medical emergencies or serious health issues
• Technical difficulties preventing course access (documented)
• Course content significantly differs from description
• Duplicate purchases made by error
• Unauthorized purchases on your account

Each case will be reviewed individually, and decisions will be made at the sole discretion of Personal Wings management.

10. Contact Us for Refund Requests

If you have questions about our refund policy or wish to request a refund, please contact us:

12. Changes to This Refund Policy

Personal Wings reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

We recommend reviewing this policy periodically to stay informed of any updates.